What features does HooshPal offer?
HooshPal turns payment from a separate, discrete step into a natural part of the customer interaction process. In this platform, payment is no longer limited to a web page but can be done at any point of interaction—call, message, or chat. This change is not just a technical improvement; it is a shift in the user experience model. The gap between “purchase decision” and “payment” is minimized, directly impacting conversion rates, customer satisfaction, and sales team efficiency. HooshPal is designed for businesses with direct customer interaction who want to make the payment process faster, simpler, and smarter without compromising security and control.
Phone Payment Gateway
HooshPal enables complete payment processing over phone calls. In tele-sales scenarios, once the purchase decision is finalized, the user can directly enter the payment process without needing to receive a link or be redirected to a webpage. The system is designed so that the user securely enters or provides card information, authentication processes (such as sending a dynamic password) are completed, and the transaction is finalized. This feature is especially effective for businesses that sell via calls (such as direct sales, consulting services, or reservations), significantly increasing conversion rates by nearly eliminating the gap between purchase decision and payment.
Web Payment Gateway
Alongside innovative channels, HooshPal also offers a fully optimized web payment gateway. This gateway can be customized to match the business brand and provides a simple and fast experience for users. The main advantage of HooshPal's web gateway over traditional ones is its integration with other channels. This means users can be directed to the payment page from calls, messages, or chats without experiencing a fragmented process. Additionally, this gateway is designed to reduce payment abandonment, keeping the process as short and clear as possible.
Payment via SMS
In many scenarios, users cannot make payments during the call or conversation. HooshPal allows the payment process to continue via SMS. Businesses can send the payment link or path to the user, who can complete the payment at a convenient time without needing to search or re-enter information. This feature is particularly effective for sales that require decision time or when the user is not immediately available, helping to preserve sales opportunities.
Payment in Chat and Conversational Systems
HooshPal fully integrates with chat systems and AI agents, enabling payments to be made within the conversation environment. Users can decide to purchase during a conversation with a sales or support agent and complete the payment right there. There is no need to switch to another app or open a separate page. This feature is a key advantage for businesses using chatbots, online support, or conversation-based sales.
Authentication and Security
HooshPal implements all necessary security processes across all channels (phone, web, SMS, and chat), considering the high sensitivity of payments. This includes multi-factor authentication, use of dynamic passwords, monitoring suspicious transactions, and full event logging. The goal is to keep the user experience simple while maintaining the highest security standards. Businesses can also apply their own specific security policies within the system.
Payment Management and Analytics Dashboard
HooshPal provides a management dashboard that displays all transactions from various channels in an integrated manner. Businesses can analyze payment success rates, drop-off points, performance of each channel (phone, web, SMS, chat), and user behavior. This data helps optimize the sales process and increase revenue. There is also the ability to define custom reports and monitor payment status in real-time.