What features does suppify offer?
suppify is designed to take business conversation management out of a scattered and manual state. This platform gathers all messages from different channels into a centralized environment and enables fully controllable automatic or human responses. In suppify, AI acts as an optional and configurable tool, not an uncontrollable replacement. You can specify which conversations are automatically answered, when, and on which channel, and when a human operator should intervene. This structure allows for scalability while maintaining communication quality.
Intelligent chatbot connected to business data
Sapify connects to your business data sources, such as product information, services, policies, FAQs, or exclusive content. When a user asks a question, the system generates precise answers based on this data instead of generic responses. Example: A user on Instagram asks about the price or availability of a product. Sapify provides a relevant answer based on up-to-date information, without the need for admin intervention.
Integrated conversation management panel
All incoming messages from the website, social networks, and messengers are displayed in a central panel. Operators can view conversations, respond, or delegate management to artificial intelligence. Example: The support team responds to all messages from a single panel instead of checking multiple apps, and the status of each conversation is clear.
AI control based on time and channel
In Sapify, you can specify that the AI is active only during certain hours or responds only on a specific channel. You can also disable automatic replies for special conditions. Example: During off-hours, automatic responses are active, and during business hours, messages are directed to a human operator.
Human and AI collaboration in a conversation
A human operator can take control of the conversation whenever necessary or hand it back to the AI. This collaboration ensures simple conversations are automated while sensitive ones remain human-handled. Example: In a sales conversation, the AI provides initial information, and the human operator enters the negotiation at the final stage.
Management dashboard and reporting
Sapify provides reports such as message volume, response time, AI usage rate, and operator performance. This data helps managers make more accurate decisions regarding support and sales.